Frequently Asked Questions

Q: How long will I have to wait for an appointment?

A: ABC aims to have all children seen within 2 weeks of a referral. Often times, it is within the same week.

Q: Does insurance cover therapy?

A: All insurance plans are different, but ABC is “in-network” with all major insurers and well as government pay sources. We encourage you to contact your provider for your plan details.

ABC also works directly with Social Security, Ohio Medicaid, CHIP (Children’s Health Insurance Program), BCMH (Bureau for Children with Medical Handicaps), UHC Children’s Foundation, ARC, Help Me Grow, Building Blocks, PASSS, Autism Society of Greater Cincinnati, Down Syndrome Association of Greater Cincinnati, EI Individual Budget, and Paige’s Princess.

Q: What do I need to do to schedule an appointment or evaluation?

A: We are accepting new patients at all convenient locations. Contact us at any convenient location to schedule an appointment. Our Patient Advocate will walk you through every step of the process.

Q: Do we need a referral from our doctor?

A: Yes! We do need a referral from the family doctor or pediatrician to bill medical insurance. Our Patient Advocates can help with the process and send a referral to the doctor for you.

Q: Do you accept my insurance/what will the cost be?

A: We are in network with most insurance companies! Depending on the plan or policy that was chosen will depend on the cost of therapy. We ask you reach out directly to the insurance company to better understand your benefits. 

Q: I had an evaluation somewhere else… can I come to ABC?

A: Yes! Most medical evaluations are good for a year! We can accept evaluations from other facilities! We would need a copy of the evaluation before we schedule to insure billing and scheduling parameters are correct.

Q: Do you accept school evaluations?

A: Unfortunately no. School evaluations are not medical evaluation and can not be used to bill insurance. However, the information may be useful for the therapist during treatment!

Q: Is there a waitlist?

A: We rarely have a waitlist, we can typically fit everyone in for their first appointment within 2 weeks!  Our flexibility depends on your flexibility.

Q: Do you have evening hours?

A: Yes! Depending on the day our therapists offer appointments until 6:30pm!

Q: What if I can’t pay for therapy?

A: ABC has many alternative funding sources that can help to pay for therapy. Please reach out so we can help you.

Q: What is a deductible, copay, coinsurance?

A: Deductible: a specified amount of money that the family must pay before an insurance company will pay a claim
Copay: a set amount to be paid by the family per date of service
Coinsurance: a percentage to be paid by the family per date of service

Q: What is covered by my insurance company?

A: ABC will do a benefit call for you before you come to your appointment and email it to you once we receive permission from you to send the email. We suggest you also call your insurance to confirm your coverage. Please reach out if you have any questions and we are happy to help.

Q: Is ABC in network with my insurance company?

A: ABC is in network with most commercial and government insurance plans.  Please call if you would like to confirm if we are in network.

Q: How often will I need to come to therapy if it is recommended?

A: If therapy is recommended, 1-2 times per week for each therapy is typical. We make it convenient by scheduling you for the same day and time each week.